Painted Hills Homecare FAQs

As a patient with Painted Hills Homecare, you have rights. You have the right to:
– Be treated with respect by all providers of care;
– Be treated fairly, regardless of your race, ethnicity, national origin, religion, gender, age, behavioral health condition (intellectual) or physical disability, sexual preference, genetic information, or ability to pay;
– Have your privacy protected, including your personal health information (PHI);
– Receive decisions about your request for services on time;
– Be told when your request for services is being denied or if your current services will be decreased or stopped for some time;
– Have a replacement Direct Care Worker (DCW) sent to provide care when you notify the Direct Care Agency (DCA) if your regular DCW is unable to come as scheduled;
– Request a copy of or see your own health records, upon request;
– Be provided an explanation of what your physical and/or behavioral health conditions;
– Receive information on treatment choices for your condition that is presented in a way that you understand, in your language of choice;
– Choose a registered provider(s) to provide your services;
– Participate in decisions regarding your health care, including the right to refuse any services or treatments;
– Participate in decision-making regarding your health care;
– Choose someone to make your health care decisions for you if/when you are unable to make them for yourself;
– Be free from chemical or physical restraints and seclusion used as a means of coercion, discipline, convenience, or retaliation;
– Have an interpreter present to explain things if you do not speak English;
– Have services provided in a culturally competent manner;
– Be provided with resources on how to file a grievance when you do not agree with a decision about your care or services;
– Handle your own money or pick someone you trust to do this for you;
– Be free to exercise your rights with the knowledge that it will not affect your treatment.

As a patient of Painted Hills Homecare, you have a responsibility to:
– Treat others with respect, including your Direct Care Worker (DCW), Direct Care Agency (DCA), and providers;
– Tell your doctor, DCW, and DCA;
– Tell your doctor, DCW, and DCA when there are changes in your health condition or needs;
– Do what your doctor tells you to do, including taking your medicines and following their advice about diet and exercise;
– Ask your doctor, DCW, case manager, and/or other providers about your care and treatments if you do not understand them;
– Take care of any equipment or supplies you are given and only use them as they are intended to be used;
– Make your appointments ahead of time and be on time for them;
– Cancel medical appointments and transportation when you are not able to keep these;
– Call your DCA when you are admitted to the hospital or other medical facility and will not be receiving services in your home, even if only temporarily;
– Keep your AHCCCS ID and Medicare cards in a safe place. Take and show your cards when you go to the doctor’s office, emergency room, hospital, clinic, or pharmacy;
– Let your DCW or DCA know if you have medical insurance other than ALTCS;
– Go to or call the ALTCS office when you get a letter telling you to do so (or you may not be eligible to get services any longer);
– Tell your DCW or DCA about any changes in your income, address, phone number, or other things that could affect your eligibility. We will help you notify and provide your contact information to your Tribal ALTCS Program staff and AHCCCS; and talk to your case manager before you move.